eGenius helps brand build personal relationships with individuals and increases customer value by addressing the unique constraints, negative messages and unspoken desires of users through targeted channels,

Our CRM strategies don’t just satisfy a singular user need, they connect the experiences of users with a brand to move them along their journey.  We manage both negative and positive feedback from our target audience, turning them to a win win  situation for all . We  provide customer service at every point of need and deepen the emotional and financial bond with a brand’s users. This way, we don’t just help you generate sales –we create value-exchanges that build user trust and loyalty, and ensure lifetime value.

Loyalty initiatives

We create customer loyalty programs that build customer lifetime value. We work to find moments for repeat interaction so the product is top-of-mind when it is time for repeat purchase. Our loyalty work spans program mechanics, digital experience, and communications across email, mobile, social and other channels.

Digital customer service

Digital can be a highly effective customer service channel, and can lower customer service costs by shifting queries from phone and in-person to digital self-service. We work with companies to define a holistic customer service strategy, and then create digital experiences designed to increase customer satisfaction while lowering customer service costs.

Customer data management

With the ubiquity of data comes the challenge of corralling, cleansing and analysing the data to make it manageable. Our data science and business analysis capabilities allow us to help brands develop data management platform (DMP) strategies and implementation that grow with a brand across its entire lifecycle.

Community management

90% of unhappy customers will not do business with the same company again if it does not address their issues in a timely fashion. That’s where we come in. A dedicated agency representative will collaborate with your staff to address all negative comments detected on review and social media sites, monitoring feedback and providing results